My device is offline

Please check if you have good Wi-Fi coverage near your device.

Please check if you have the electricity at home (in place where you have the installed device).

Please check if the device is connected to the electricity and works properly.

Please check your Wi-Fi router. It may be good idea is to restart / reset it. After you restart it please check if the Internet is established.

The easiest way to do this is to unplug the device from the electricity for 30 seconds and plug it back. You will need to wait few minutes and check if it is back online.

Please put your device closer to the router (for a trial in 2-3 m distance) and please check if it helped.

Next thing which you can do is to configurate the device agiain. You can just connect with device Wi-Fi and open Wi-Fi list. Next choose your home Wi-Fi router and connect with it again.

The full video on how to configurate is avalible here:

You can reset your device to factory settings. To do that you will need reseting magnet provided with your device. Manual describes in which place you should put the magnet to reset the device. Put the magnet in the right place, wait 5s untill device restarts.

After restoring to factory settings you will need to reconfigure your device just like when you setup it at the beginning.

The full video how to configurate it again is here:

If You still struggle with the WiFi connection then please instead using your home WiFi router please share you hot spot WiFi signal. So when you are conected with the device - like is written in the prievous steps. In the place where is the list of the WiFi networks please choose the hot spot network. When is connected please also check Smart reef connection status.

If it work with the hot spot WiFi but it didnt work with your home WiFi router there could be few reasons of that:

1. Old school model of the router - its better to have modern one (less issues with the devices)

2. Limited signal power near the device

Please contact us on support@reeffactory.com Please include device model, device serial number, firewire of the device (should be the newest), your smart reef e-mail, issue description, also the router model.