My device is offline - WiFi issue

Please check if you have an internet at home where is the device.

Please check if you have the electricity at home (in place where you have the device).

Please check if the device is connected to the electricity and works properly.

Please check your WiFi router maybe good idea is to restart / reset it. After you restarted it please check if the internet works fine.

Next step what you can do is to restart the device. The easiest way is to unplug the device from the electricity for 30 seconds and plug it back. Next you will need to wait few minutes and check if it is back online.

Please put your device closer to the router (for a trial in 2-3 m distance) and please check it it helped

Next what you can do is to configurate the device agiain. You can just connect with device WiFi and open WiFi list. Next choose your home WiFi router and conect again with it.

The full video how to configurate it again is here:

https://www.youtube.com/watch?v=Fem1xXyuhvc

Using the reseting magnet in the proper place you can rest any our device. In the dvices manuals is written where are the specyfic places where you should place the reseting magnet and reset the device.

After you reset it it is required to configurate it - like a new device.

Next what you can do is to configurate the device agiain. You can just connect with device WiFi and open WiFi list. Next choose your home WiFi router and conect again with it.

The full video how to configurate it again is here:

https://www.youtube.com/watch?v=Fem1xXyuhvc

When you still struggle with the WiFi connection then please instead using your home WiFi router please share you hot spot WiFi signal. So when you are conected with the device - like is written in the prievous steps. In the place where is the list of the WiFi networks please choose the hot spot network. When is connected please also check Smart reef connection status.

If it work with the hot spot WiFi but it didnt work with your home WiFi router there could be few reasons of that:

1. Old school model of the router - its better to have modern one (less issues with the devices)

2. Something from the router level is blocking the connection with the device

3. Device is too far from the WiFi router

Please contact us: support@reeffactory.com We will ask you if you checked all the steps from the article. Also we will need device model, device serial number, firewire of the device (should be the newest), your smart reef e-mail, issue description, also the router model.