Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to the Reef Factory Support Center. We will try our best to help you as quickly as possible. Before you open a new support ticket, please check the articles for a solution.
{"xsrfToken":"cd89fe2864d39537d3ac18565a7af7b1b1e398aa_lout","branding":{"id":"1","key":"demo","name":"Reef Factory support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0667ba","headerLinkHoverBGColor":"#0667ba","headerBadgeColor":"#0667ba"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Reef Factory Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Reef Factory Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/65f0b70f-cd9e-4c4f-afc2-5d79161c1701/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYWU0NzUwNC0yNmIzLTQwYzUtODg0NC0xNjIyMDI1MzRkYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY1ZjBiNzBmLWNkOWUtNGM0Zi1hZmMyLTVkNzkxNjFjMTcwMSI6WyJyZWFkIl19LCJleHAiOjE3ODQyNDM1MTksIm5iZiI6MTc4NDI0MjkxOX0.2QEUvRz2QK8Nlx5tTi2t527j8tWSYXt6tXo3NazLDOo&client=fae47504-26b3-40c5-8844-162202534dab&height=300&mode=fit","bannerMediaApiFileId":"65f0b70f-cd9e-4c4f-afc2-5d79161c1701","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"demo","projectId":10006,"serviceDeskId":1,"name":"Reef Factory support","description":"<p>Welcome to the Reef Factory Support Center. We will try our best to help you as quickly as possible. Before you open a new support ticket, please check the articles for a solution.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"10286","name":"WhatsApp","descriptionHtml":"","callToAction":"WhatsApp","introHtml":"<p>WhatsApp</p>","icon":10311,"iconUrl":"https://reeffactory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"1":[10026,10037,10038]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a38efad7-6cf0-3080-94a7-36ad6ea35712","appLinkName":"System Confluence","appLinkUrl":"https://reeffactory.atlassian.net/wiki","spaceKey":"SR","spaceName":"Smart Reef","spaceUrl":"https://reeffactory.atlassian.net/wiki/spaces/SR","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://reeffactory.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYWU0NzUwNC0yNmIzLTQwYzUtODg0NC0xNjIyMDI1MzRkYWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yNTY2ODkwMjIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0MjQ0MTE5LCJuYmYiOjE3ODQyNDI5MTksImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.zNEL8onsCIeS-4pUtgbnGz-VZrK34a7xjGO39sZuP1o","targetCollection":"upload-user-collection--256689022","endpointUrl":"https://api.media.atlassian.com","clientId":"fae47504-26b3-40c5-8844-162202534dab","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"34ca4cd8-e9f4-42f5-b1a0-48a123d0f3da","name":"General","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/34ca4cd8-e9f4-42f5-b1a0-48a123d0f3da","lastUpdated":"1733912288465","createdAt":"1610025453341"},{"id":"873c772a-d2a2-4152-a49f-78a2ae4c2f72","name":"Smart reef APP","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/873c772a-d2a2-4152-a49f-78a2ae4c2f72","lastUpdated":"1708688292680","createdAt":"1590646976818"},{"id":"6a77846d-4654-42e5-9026-b9a412ef94c5","name":"Base pump","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/6a77846d-4654-42e5-9026-b9a412ef94c5","createdAt":"1676358576908"},{"id":"020ea006-b094-4392-96aa-f5f42f586a1e","name":"Dosing pump/Dosing pump Pro","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/020ea006-b094-4392-96aa-f5f42f586a1e","lastUpdated":"1633613684440","createdAt":"1622638229714"},{"id":"3d440387-779a-472d-8800-45f5849d9b12","name":"Dosing pump Pro X1/X4","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/3d440387-779a-472d-8800-45f5849d9b12","createdAt":"1691656552479"},{"id":"6bc05bf1-4d96-461f-92fa-d4a9c70b4517","name":"Dosing pumo ATO","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/6bc05bf1-4d96-461f-92fa-d4a9c70b4517","createdAt":"1708688257641"},{"id":"cba257df-9321-4a90-87d2-85605a0085e6","name":"Dosing pump CR","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/cba257df-9321-4a90-87d2-85605a0085e6","createdAt":"1708688271609"},{"id":"28d62d0a-c00c-4b29-a307-3916d7ee79e1","name":"KH keeper Plus","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/28d62d0a-c00c-4b29-a307-3916d7ee79e1","lastUpdated":"1733912288471","createdAt":"1629874778768"},{"id":"90a332e5-ef30-43ae-8c79-4850037e2c71","name":"KH keeper","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/90a332e5-ef30-43ae-8c79-4850037e2c71","lastUpdated":"1733912288456","createdAt":"1605602089917"},{"id":"974b7e58-24b3-4237-9df5-5c25bf3c6cdb","name":"Reef flare","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/974b7e58-24b3-4237-9df5-5c25bf3c6cdb","lastUpdated":"1633613638267","createdAt":"1622638191803"},{"id":"e41243f2-40b0-40bf-8c23-bc1efc2fcfb2","name":"Reef flare Pro","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/e41243f2-40b0-40bf-8c23-bc1efc2fcfb2","createdAt":"1708688364763"},{"id":"f96d9c78-156e-4448-b31e-3b326c647b8c","name":"Reef flare Bar","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/f96d9c78-156e-4448-b31e-3b326c647b8c","lastUpdated":"1633613649437","createdAt":"1622638242064"},{"id":"85fba8ff-15fb-4ba3-93d8-fb5958d18886","name":"Reef flare Bar 2","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/85fba8ff-15fb-4ba3-93d8-fb5958d18886","createdAt":"1708688378058"},{"id":"14660441-6128-4426-8aad-fb1dc16a4876","name":"Thermo control","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/14660441-6128-4426-8aad-fb1dc16a4876","lastUpdated":"1633613654916","createdAt":"1622638169845"},{"id":"a1cd0202-f3cc-4613-9fc9-7470eeacf6ee","name":"Thermo view","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/a1cd0202-f3cc-4613-9fc9-7470eeacf6ee","lastUpdated":"1633613661768","createdAt":"1622638164274"},{"id":"248cfd6b-2ebb-49ff-90d2-a9c3048486e7","name":"Level sensor","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/248cfd6b-2ebb-49ff-90d2-a9c3048486e7","lastUpdated":"1633613672879","createdAt":"1622638176443"},{"id":"4c8537fb-c779-465e-9b90-fe1dea91001f","name":"Level keeper","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/4c8537fb-c779-465e-9b90-fe1dea91001f","lastUpdated":"1622647053652","createdAt":"1590647394749"},{"id":"cf1532c5-bb6e-4047-bc20-8b558e24dcec","name":"TDS meter","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/cf1532c5-bb6e-4047-bc20-8b558e24dcec","lastUpdated":"1622647047494","createdAt":"1590647435555"},{"id":"e0b122d4-5ecf-453b-a3bd-c42ef46e1d14","name":"PH meter","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/e0b122d4-5ecf-453b-a3bd-c42ef46e1d14","lastUpdated":"1633613695422","createdAt":"1622638007562"},{"id":"6e399d0d-2adb-4225-9c57-4339bcbe3ccc","name":"Power switcher","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/6e399d0d-2adb-4225-9c57-4339bcbe3ccc","lastUpdated":"1633613701661","createdAt":"1622638256280"},{"id":"f4bd854f-45a8-467f-bd05-18ddff0e2989","name":"Salinity Guardian","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/f4bd854f-45a8-467f-bd05-18ddff0e2989","createdAt":"1643194500440"},{"id":"6764afe0-b33b-4111-a661-70d80316f601","name":"Smart roller","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/6764afe0-b33b-4111-a661-70d80316f601","createdAt":"1670333879938"},{"id":"59a3f65a-f5a8-4c61-9223-b298f6ec10dc","name":"Smart feeder","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/59a3f65a-f5a8-4c61-9223-b298f6ec10dc","createdAt":"1679046949901"},{"id":"051f8c01-101d-4842-82ed-06678a390de7","name":"Smart tester","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/051f8c01-101d-4842-82ed-06678a390de7","lastUpdated":"1739868842630","createdAt":"1687249898613"},{"id":"e7d1ad07-d8c2-4351-ac55-4feab0bea13d","name":"Smart wave","categoryUrl":"https://reeffactory.atlassian.net/servicedesk/customer/portal/1/topic/e7d1ad07-d8c2-4351-ac55-4feab0bea13d","createdAt":"1708688398436"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://reeffactory.atlassian.net/wiki","kbLinkDomainURLs":["https://reeffactory.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"appName\":\"\",\n \"connectToForgeMigration\": {\n \"defined\": false,\n \"willMigrateToForgeBeforeEOS\": \"UNDECIDED\",\n \"migrationGuideUrl\": \"\"\n },\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=footer&xdm_e=https%3A%2F%2Freeffactory.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmNWJmYmFiNjFlNGViMDE0MTQ2ZmY0MDA1MjJkYzNiYmE2MTFiNTUzYTM1ODZmMGFiMDVmYWRkZDMyN2EzOTdlIiwiaXNzIjoiNDExMGZiYmItMmMyNC0zZWM2LThlYTAtOTU1M2Q3MjRhMmQ0IiwiY29udGV4dCI6e30sImV4cCI6MTc4NDI0MzgxOSwiaWF0IjoxNzg0MjQyOTE5fQ.T7vItUPQHFlak9tiPlg341v1cnzhcgU-xpTHK5Qfluw\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjQxMTBmYmJiLTJjMjQtM2VjNi04ZWEwLTk1NTNkNzI0YTJkNCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3JlZWZmYWN0b3J5LmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3JlZWZmYWN0b3J5LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNVUFBPUlQiLCJpZCI6IjEwMDA2In19fSwiZXhwIjoxNzg0MjQzODE5LCJpYXQiOjE3ODQyNDI5MTl9.O8mmIxeaWNDpr2d5qAdGzyD_Oh_8zuGN5y0f8mgr-X0\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://reeffactory.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://reeffactory.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10006\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10006\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\"}\",\n \"timeZone\":\"Europe/Warsaw\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://reeffactory.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}