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Reef Factory Sp. z o.o. does not guarantee the uninterrupted or error-free operation of this product. This warranty covers only technical hardware problems during the warranty period and under normal use conditions.
The devices manufactured by Reef Factory are covered by the warranty for the period of:
24 months for individual and business customers using consumer products.
12 months for a business customer using demonstration products.A 6-month warranty is provided for accessories and spare parts for devices.
The proof of the warranty for the product is the bill or purchase invoice which clearly shows the date of purchase and the name of the device.
Technical defects of the product revealed during the warranty period will be removed free of charge within the shortest possible time, not exceeding 14 days from the date of delivery of the device to the Authorized Service Center.
The User has the right to replace the product by the Guarantor with a new one, free from defects, if:
five repairs have been made during the warranty period, requiring replacement of components and the product is still defective,
The Authorized Service Center stated in writing that the defect could not be removed.
The condition for a warranty repair is:
delivery of the product in the original factory packaging or another protecting the device during transport to the Authorized Service Center.
presentation of proof of purchase,
description of the fault that occurs in the device.
The warranty does not cover:
normal wear and tear of materials and consumables (e.g. consumables such as probes, sensors, pump heads, hoses, etc.),
mechanical damage and defects caused by them,
damage as a result of improper use or storage of the product not by the user's manual,
damage resulting from unauthorized repairs and alterations made by the Buyer or unauthorized persons,
damage resulting from natural wear, such as scratches, dirt, abrasions, abrasions of inscriptions, etc.
The employees of the Authorized Service Center are authorized to assess the causes of product defects.
The repair period may be extended in the event of disruptions caused by force majeure, such as natural disasters, social unrest, etc.
Warranty entitlements do not include the buyer's right to demand reimbursement of lost profits due to product defects.
The warranty period is extended by the period when the device is in service.
10. In matters not covered by the terms of this warranty, the relevant provisions of the Civil Code shall apply.
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19. The guarantor shall not be liable for direct or indirect damages caused as a result of a defect or failure of the device and for damages caused during the period of repair or replacement of the device related to the inability to use the device.
Extended Warranty Option:
Customers have the option to purchase an Extended Warranty for an additional 12-month period, extending the original warranty from 24 months to 36 months. This extended warranty applies only to consumer product versions and does not apply to demonstration models, accessories, or spare parts, which are covered by a 6-month warranty.
Purchase Period for Extended Warranty: The option to purchase the extended warranty is available only during the initial warranty period.
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It is not possible to purchase the extended warranty once the original warranty has expired.
Non-refundable Purchases: If the customer chooses to purchase the extended warranty after the original warranty period has expired, the purchase will be made at the customer’s own risk, and no refunds will be provided for such purchases.
The warranty period is counted from the date of purchase shown on the attached proof of purchase.