Content Comparison

“can’t take water sample”

The error may occurs when:

• filling pipe isn’t is not placed in the aquarium water

• the filling pipe is to long (longer than 2m),

• the Smart Tester is placed too high in relation to the tank from which the water sample is taken,

• the hoses silicon tubes are clogged or damaged,

• filling pump is damaged,

• measuring couvette is dirty.

Before repeating measurement:

• be sure the hoses silicon tubes are connected right - hoses silicon tubes to the aquarium water connection - IN and the used water connection - OUT on the Smart Tester are connected as for normal use,

• clean measurement couvette (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094),

• be sure Smart Tester and hoses silicon tubes are connected without any issues and are not coggled.

If the problem still occurs, contact Technical Support. Share error code.

“can’t remove water sample”

The error may occurs when:

• draining pump is damaged,

• measuring couvette is dirty.

Before repeating measurement:

• clean measurement couvette (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094),

• be sure Smart Tester and hoses silicon tubes are connected without any issues and are not coggled.

If the problem still occurs, contact Technical Support. Share error code.

“can’t move back reagents to their cartidges“

The error may occurs when:

• drops of reagent fell when pump stop,

• reagents hoses silicon tubes are reversed in at least one pump.

Before repeating measurement:

• clean the dropper manualy,

If the problem still occurs, contact Technical Support. Share error code.

“can’t take water sample”

The error may occurs when:

• filling pipe isn’t is not placed in the aquarium water

• the filling pipe is to long (longer than 2m),

• the Smart Tester is placed too high in relation to the tank from which the water sample is taken,

• the hoses silicon tubes are clogged or damaged,

• filling pump is damaged,

• measuring couvette is dirty.

Before repeating measurement:

• be sure the hoses silicon tubes are connected right - hoses silicon tubes to the aquarium water connection - IN and the used water connection - OUT on the Smart Tester are connected as for normal use,

• clean measurement couvette (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094),

• be sure Smart Tester and hoses silicon tubes are connected without any issues and are not coggled,

If the problem occurs, contact Technical Support. Share error code.

“can’t remove water sample”

The error may occurs when:

• draining pump is damaged,

• measuring couvette is dirty.

Before repeating measurement:

• clean measurement couvette (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094),

• be sure Smart Tester and hoses silicon tubes are connected without any issues and are not coggled.

If the problem still occurs, contact Technical Support. Share error code.

“can’t take water sample”

The error may occurs when:

• filling pipe isn’t is not placed in the aquarium water

• the filling pipe is to long (longer than 2m),

• the Smart Tester is placed too high in relation to the tank from which the water sample is taken,

• the hoses silicon tubes are clogged or damaged,

• filling pump is damaged,

• measuring couvette is dirty.

Before repeating measurement:

• be sure the hoses silicon tubes are connected right - hoses silicon tubes to the aquarium water connection - IN and the used water connection - OUT on the Smart Tester are connected as for normal use,

• clean measurement couvette (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094),

• be sure Smart Tester and hoses silicon tubes are connected without any issues and are not coggled.

If the problem occurs, contact Technical Support. Share error code.

“can’t remove water sample”

The error may occurs when:

• draining pump is damaged

• measuring couvette is dirty

Before repeating measurement:

• clean measurement couvette (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094),

• be sure Smart Tester and hoses silicon tubes are connected without any issues and are not coggled.

If the problem occurs, contact Technical Support. Share error code.

“can’t move back reagents to their cartidges“

The error may occurs when:

• drops of reagent fell when pump stop,

• reagents hoses silicon tubes are reversed in at least one pump.

Before repeating measurement:

• clean the dropper manualy,

If the problem still occurs, contact Technical Support. Share error code.

Failed to take a water sample. The entire calibration process must be stopped and started again. Before repeating the calibration process, check:

• whether if the hoses silicon tubes have been connected to the Smart Tester and placed in a beaker of water,

• whether if the hoses silicon tubes is of the required length,

• whether if the measuring cuvette is clean (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094).

If the problem occurs, contact Technical Support.

The error occurs when:

• the photometric circuit is defective,

• the measuring cuvette is dirty,

• the filling tube is not placed in the aquarium water,

• the filling tube is too long (longer than 2 m),

• Smart Tester is placed too high in relation to the beaker from which the water sample is taken,

• the filling tube is clogged or damaged,

• the filling pump is defective.

The specified weights in step 3/7 ,5/7 or 7/7 are not correct. The entire calibration process must be stopped and started again. Before restarting the calibration process, check:

• whether if you have a balance with a resolution of at least 0.01g,

• whether if the balance has an accuracy class of at least +-0.05g,

• that the hoses silicon tubes have the required length and are unobstructed.

If the problem occurs, contact Technical Support.

The error occurs when:

• the measured volume of the measuring cuvette is outside the range <1ml - 10ml> i.e. the weight in step 3/7 minus the weight in step 5/7 is not within the range 1g-10g

• the volume of water that remains in the measuring cuvette is greater than 1ml. i.e. the weight in step 3/7 minus the weight in step 7/7 is greater than 1g

Failed to clean reagent dropper A. Before repeating the step, check:

• whether if the RO water cartridge has been connected to the reagent A pump hosesilicon tube.

If the problem occurs contact Technical Support.

The error occurs when:

• the RO water cartridge has not been connected,

• the droplet detection circuit is defective,

• the dropper is defective,

• the reagent pump is defective.

Failed to clean the reagent dropper B. Before repeating the step, check:

• whether if the RO water cartridge has been connected to the reagent B pump hosesilicon tube.

If the problem occurs contact Technical Support

The error occurs when:

• the RO water cartridge has not been connected,

• the droplet detection circuit is defective,

• the dropper is defective,

• the reagent pump is defective.

Failed to clean the reagent dropper C. Before repeating the step, check:

• whether if the RO water cartridge has been connected to the reagent C pump hosesilicon tube.

If the problem persists contact Technical Support

The error occurs when:

• the RO water cartridge has not been connected,

• the droplet detection circuit is defective,

• the dropper is defective,

• the reagent pump is defective.

Failed to rinse/empty the measuring cuvette. Before repeating the step process, check:

• whether the tubing has if the silicon tubes have been connected to the Smart Tester,

• whether if the hoses silicon tubes have the required length,

• whether if the measuring cuvette is clean (read this, please https://reeffactory.atlassian.net/servicedesk/customer/kb/view/643072094).

If the problem occurs, contact Technical Support.

The error occurs when:

• the photometric circuit is defective,

• the measuring cuvette is dirty,

• the filling tube is not placed in the aquarium water,

• the filling tube is too long (longer than 2 m),

• Smart Tester is placed too high in relation to the beaker from which the water sample is taken,

• the filling tube is clogged or damaged,

• the filling pump is defective.