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Piotr Budzisz (Unlicensed)

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titleCheck the electricity

Please check if you have the electricity at home (in place where you have the installed device).

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titlePlease check if the device is connected to the electricity

Please check if the device is connected to the electricity and works properly.

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titleCheck the WiFi Wi-Fi router

Please check your WiFi Wi-Fi router. It may be good idea is to restart / reset it. After You restarted restart it please check if the internet works fineInternet is established.

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titleRestart your device

The easiest way to do this is to unplug the device from the electricity for 30 seconds and plug it back. You will need to wait few minutes and check if it is back online.

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titleConnect device again to the WiFi router

Next thing which You can do is to configurate the device agiain. You can just connect with device Wi-Fi and open Wi-Fi list. Next choose your home Wi-Fi router and connect with it again.

The full video on how to configurate is avalible here:

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urlhttps://www.youtube.com/watch?v=Fem1xXyuhvc&ab_channel=ReefFactory
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Using the reseting magnet in the proper place you can rest any our device. In the dvices manuals is written where are the specyfic places where you should place the reseting magnet and reset the device.

After you reset it it is required to configurate it - like a new device.

Next what you can do is to configurate the device agiain. You can just connect with device WiFi and open WiFi list. Next choose your home WiFi router and conect again with it
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titleReset the device using the reseting magnet
device to factory settings

You can reset your device to factory settings. To do that you will need reseting magnet provided with your device. Manual describes in which place you should put the magnet to reset the device. Put the magnet in the right place, wait 5s untill device restarts.

After restoring to factory settings you will need to reconfigure your device just like when you setup it at the beginning.

The full video how to configurate it again is here:

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urlhttps://www.youtube.com/watch?v=Fem1xXyuhvc&ab_channel=ReefFactory
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titleUse mobile hot spot to check connection

If You still struggle with the WiFi connection then please instead using your home WiFi router please share you hot spot WiFi signal. So when you are conected with the device - like is written in the prievous steps. In the place where is the list of the WiFi networks please choose the hot spot network. When is connected please also check Smart reef connection status.

If it work with the hot spot WiFi but it didnt work with your home WiFi router there could be few reasons of that:

  1. Old school model of the router - its better to have modern one (less issues with the devices)

  2. Something from the router level is blocking the connection with the device

  3. Device is too far from the WiFi router

  4. Limited signal power near the device

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titleNothing helped still have the connection issue

Please contact us : on support@reeffactory.com We will ask you if you checked all the steps from the article. Also we will need Please include device model, device serial number, firewire of the device (should be the newest), your smart reef e-mail, issue description, also the router model.